These general conditions of sale are concluded between, on the one hand, this website www.jacker.fr published by the company PAPER HAZE SAS, whose head office is located at 809 rue Favre de Saint Castor, 34080 MONTPELLIER, at capital of 31,000 euros, registered with the Montpellier RCS n° 800 771 826 and whose intra-community VAT number is FR07800771826 and on the other hand, any non-commercial natural person (“Customer”) wishing to make a purchase on the website www .jacker.fr
The company PAPER HAZE SAS owns the JACKER brand. Therefore, JACKER is subject to the same general conditions.
These conditions aim to define the terms of placing an order, payment, delivery but also after-sales service between jacker.fr and the customer.
All products on sale on the site www.jacker.fr are offered while stocks last. The products available on the site are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, PAPER HAZE cannot be held responsible. The photographs of the products offered may undergo minimal variations (colors, sizes, shapes).
III. ORDER PROCESS
The customer can choose items from our product range and put them in their “Basket”. By clicking on the “Finalize order” button, the customer finalizes the order of the products appearing in the Basket. He will then be asked to communicate his data to us (including payment data). Before finalizing an order, the customer can view and modify the details of their order at any time. It is also obligatory to accept these General Terms and Conditions before placing an order. Otherwise it will not be possible to order products on the Website. Placing your order constitutes a sales contract between the customer and the company, subject to the availability of the products ordered. A confirmation email will be sent to the customer confirming receipt and details of the order.
IV. SHIPPING – DELIVERY
All our packages are shipped via LA POSTE and COLISSIMO services. Shipping costs for any order placed in mainland France are fixed and indicated by the seller in the form completed during the Order. All announced deadlines are calculated in working days. The Seller undertakes to process the Order within thirty days from the day following validation of the Order. The times indicated are average times and correspond to the processing, preparation and shipping times of the order (exit from warehouses). They run as soon as the order is validated.
All items purchased ship within 10 business days of ordering, although the majority ship within 3-4 days. In case of high demand, your delivery may take up to 2 weeks to arrive. If you still have not received your purchase after 3 weeks, please write to us at email@example.com. Once your order is confirmed, you will receive an email from us.
PAPER HAZE is not responsible for any losses or damages that you may suffer if these losses or damages result from a case of force majeure, if they are attributable to the unforeseeable act of a third party, or if they are caused to you attributable.
VII. RIGHT TO RETRACT
According to article L.l21-20 of the Consumer Code, any consumer benefits from a period of 14 days to exercise their right of withdrawal without having to provide reasons or pay penalties, with the exception shipping costs. This period is extended until the 1st following working day, if it expires on a Saturday, Sunday or public holiday. Products must be returned in their original packaging and condition. They must be returned to the following address: PAPER HAZE SAS – 809 rue Favre de Saint Castor – 34080 MONTPELLIER
To exercise his right of withdrawal and in accordance with article L.221-21 of the Consumer Code, the customer must notify his decision to withdraw by means of an unambiguous declaration - for example, a letter sent by the post, fax or email to: PAPER HAZE SAS – 809 rue Favre de Saint Castor – 34080 MONTPELLIER or firstname.lastname@example.org
In the event of withdrawal by the customer, the seller undertakes to reimburse all sums paid, including delivery costs (with the exception of additional costs arising, where applicable, from the customer's choice of a delivery method other than the standard delivery method proposed by the seller) without undue delay and, in any event, no later than fourteen (14) days from the day on which the SELLER receives the returned PRODUCT - Article L. 221-24 of the Consumer Code.
VIII. PRICE - PAYMENT TERMS
Product prices are displayed in euros. VAT is included in the price displayed at the rate in force in France and in the countries of the European Union for the products concerned. For orders to countries outside the European Union, VAT will be deducted from the prices displayed. However, the regularization of customs fees and VAT will, where applicable, be requested from the Customer upon delivery by the competent authorities of the country of delivery.
IX. SECURE PAYMENT
The site offers the possibility of paying with several methods and interfaces.
Payments by SHOPIFY PAYMENT:
We have no access to your identifiers and credit card numbers. All transactions are secured using SSL encryption, guaranteeing both the identity of the payment institution and the confidentiality of the data.
Payments by PAYPAL:
They are provided by the PayPal interface. It is a simple and secure payment solution for accepting payments by credit card or through a PayPal account. By using PayPal as a means of payment to pay for a purchase, you are covered by the service provider's guarantees which you will find on its website.
Payments with ALMA:
Payment in installments/deferred is available via our partner Alma. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.
Amount of purchases
- P2X: Only purchases between €50 and €2,000 are eligible for payment with Alma.
- P3X: Only purchases between €50 and €2,000 are eligible for payment with Alma.
- P4X: Only purchases between €50 and €2,000 are eligible for payment with Alma.
By paying in several installments with Alma, the Customer does not pay any fees.
Alma is a telepayment manager and issues an electronic certificate which will serve as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 et seq. of the civil code.
Any termination of the T&Cs which bind the Seller and the customer, results in the termination of the T&Cs between Alma and the customer.
X. WARRANTIES - AFTER-SALES SERVICES
All Products on sale on the Website benefit from the legal guarantee of conformity (L211-4 of the Consumer Code) allowing the User to return defective or non-compliant products delivered. -Article L2ll-4 of the Consumer Code: The seller is required to deliver compliant goods existing at the time of delivery. For any non-compliant product, you can contact us at the following address email@example.com.
XI. RETURNS & EXCHANGES
Returns management is carried out only via your customer interface.
It is possible to return one or more items within 14 days from the date of delivery of the order. Returned products must not have been worn or washed. The labels must not have been removed.
Please note : If a product arrives in poor condition, we cannot guarantee the processing of your request.
For obvious hygiene reasons, returns of underwear and socks are not accepted.
In some cases return costs may apply.
Product returns must all be sent to the address below accompanied by your order number and the reason for your return.
PAPER HAZE SAS
809 Rue Favre de Saint-Castor
Returns are made upon presentation of proof of purchase.
Sale items are neither exchangeable nor refundable.
XII. INTELLECTUAL PROPERTY
All elements of the Website, including the underlying technology, are protected by copyright, trademarks or patents. Likewise, the brands, logos, designs and models appearing on the website are the exclusive property of the company PAPER HAZE SAS and its partners. They cannot therefore be used under penalty of being considered counterfeiting.
XIII. PERSONAL DATA
By submitting information to the Website, you warrant that you are using your true identity and that all information provided is true, accurate, current and complete at the time you provide such information to us. The customer is informed that during his navigation and as part of the Order, personal data concerning him are collected and processed by the company PAPER HAZE SAS This processing is the subject of a declaration to the National Commission Computing and Freedoms in application of law n-78-11 of January 6, 1978.
XIV. APPLICABLE LAW
The Conditions are governed by French law. In the event of a dispute, only French law applies and the competent court is that of the Commercial Court of MONTPELLIER (FR 34000).