Return and exchange

Before ordering, we invite you, when available, to consult the size guide for the product you wish to order. If a size guide is available for your product, it will be accessible in the description of it.

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Returns are managed only via your customer interface .

It is possible to return one or more items within 14 days from the date of delivery of the order. Returned products must not have been worn or washed. The labels must not have been removed.

Please note : If a product arrives in poor condition, we cannot guarantee the processing of your request.
For obvious hygiene reasons, returns of underwear and socks are not accepted.

Return costs are the responsibility of the customer, and are not refundable except in certain cases.

Sale items are not refundable. They can be exchanged for other items or a voucher. This must be specified in the “Note” field when choosing the reason for return.

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Return fees

Return costs are the responsibility of the customer, and are not refundable except in certain cases.

However, after receiving your return, if it is an exchange, we will cover the costs of returning the new size or new product requested from our warehouse. Please specify the exchange information in the “Remark” field provided for this purpose.

We advise you to opt for tracking shipping for your return. Indeed, if the package was lost, we would not be able to exchange or refund your order.

Depending on where you live, the time it takes to receive your returned product may vary.

If you wish to return your order for a refund, please note that you will not be refunded the original postage costs unless an error has been made by PAPER HAZE SAS.

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For any questions you can send an email to shop@jacker.fr or use our contact form .

Please specify your order number to facilitate the processing of your request.